Non-defective software and videos that have been opened will not be accepted for return. Defective software & videos may be returned for exchange of the same product only. RMA numbers are valid for 7 business days and all returns must be postmarked within 7 days of obtaining the RMA number.Įxclusion of Software and Videos: Software and video returns will be accepted for refund only if the product is unopened. No returns of any type will be accepted without an RMA number. Absolutely no returns will be accepted after 30 days.īefore returning any merchandise customers must first contact us for a Return Merchandise Authorization Number (RMA). All accessories/promotional items included with the product must be returned.
Shipping and handling fees are nonrefundable. Pilot Mall can only refund the original purchase price. If returning for credit back to the original payment method, customers are responsible for return freight charges.Īll returned items must be received in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. If exchanging for another item, or requesting store credit, return shipping is free within the continental US. Outbound shipping and handling fees are not refundable. Items may be returned within 30 days for a full refund of the purchase price.
